FAQ
Frequently Asked Questions
About Us
Tell me about your store.
Shop Full Throttle is an online store dedicated to passionate car lovers worldwide. With over 10 years in business, we offer premium canvas wall art, apparel, accessories, and more - all inspired by iconic sports cars, JDM culture, and motorsport heritage. We ship globally for free. 🏎️
Are you on social media?
Yes! We've been active on Facebook for over 10 years with a community of more than a million followers. Join our community to stay updated on new arrivals, promotions, and all things motorsport! 🏎️📱
Do you have retail store locations?
We're an online-only store, so you won't find us in physical retail locations. You can shop our full collection anytime at www.shopfullthrottle.com - and we ship worldwide for free! 🏎️
What brands are sold in this store?
We carry products inspired by all major car brands - from iconic supercars to legendary JDM and classic motorsport names. Our apparel and accessories celebrate the full world of automotive culture, so there's something for every car enthusiast! 🏎️
Payments
What payment methods do you accept?
We accept a wide range of payment methods including all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay - so you can checkout with whatever is most convenient for you! 💳✅
Is it safe to shop on your store?
Absolutely! Our store uses SSL encryption to keep your personal and payment information secure at all times. We also use trusted and well-known payment providers, so you can shop with complete confidence. Your security is our priority! 🔒✅
Do you accept store credit?
Yes, we do accept store credit! Store credit can be applied at checkout and will automatically be deducted from your order total. If you have any questions about your store credit balance, feel free to contact our support team. ✅
Shipping
Do you ship internationally?
Yes! We ship worldwide and shipping is completely free on all orders, no matter where you are. 🌍
What countries do you ship to?
We ship to every corner of the globe - worldwide shipping is available on all orders, and it's completely free! 🌍
Do you offer free shipping?
Yes! We offer free shipping on all orders worldwide - no minimum spend, no exceptions. 🚚
Do you offer express shipping?
We don't offer express shipping, but the good news is that we offer free worldwide shipping on all orders - and it's fast! No extra cost, no upgrades needed.
Do you offer local pickup?
We don't offer local pickup as we're an online-only store, but we ship worldwide for free so your order will come straight to your door! 🚚
What shipping options and policies do you offer?
We offer free worldwide shipping on all orders - no minimum spend required. Orders are typically processed within 1–3 business days and delivered within 5-10 business days depending on your location. Once shipped, you'll receive a tracking number so you can follow your order every step of the way. 📦
Orders & Tracking
How do I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use that number to track your order directly on the carrier's website. If you haven't received your tracking info, feel free to contact us at info@shopfullthrottle.com and we'll help you out! 📦
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at info@shopfullthrottle.com if you need to make any changes or cancel your order. We'll do our best to accommodate your request, but we cannot guarantee changes once the order has been processed. ⚡
What happens if my order is lost or delayed?
If your order is delayed or appears to be lost, please contact us at info@shopfullthrottle.com with your order number and we'll investigate right away. We'll work with the carrier to locate your package or find the best solution for you. Your satisfaction is our priority! 📦
Can I change my shipping address after ordering?
If you need to change your shipping address, please contact us as soon as possible at info@shopfullthrottle.com with your order number. We'll do our best to update it before your order is shipped, but we cannot guarantee changes once the order has been dispatched. ⚡
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for any reason. To initiate a return, simply contact us at info@shopfullthrottle.com with your order number and reason for return. Once we receive and inspect the item, we'll process your refund as quickly as possible. Items must be returned in their original condition. 📦
How long does a refund take?
Once we receive your returned item and confirm it's in its original condition, we'll process your refund within 24 hours. Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account. ✅
What if I received a damaged or wrong item?
We're sorry to hear that! If you received a damaged or incorrect item, please contact us at info@shopfullthrottle.com with your order number and clear photos of the issue. Our team will review your case and work with you to find the best solution. 📸
Do you allow customers to request and manage their own returns?
Yes! You can easily request and manage your return directly through our store. Simply visit your order history on our website and follow the return instructions. If you need any help, our support team is here for you! ✅
Products
Are your canvas prints ready to hang?
Yes! All our canvas prints come stretched on a wooden frame and are ready to hang straight out of the box. Just find your perfect spot on the wall and enjoy! 🖼️🏎️
Do you sell second-hand or pre-owned articles?
No, all our products are brand new. We only sell high-quality, new items so you can shop with confidence! ✅
Other
Do you offer bulk or wholesale orders?
Yes, we do offer bulk orders! For wholesale or large quantity inquiries, please contact us at info@shopfullthrottle.com and include the products you're interested in and the quantities needed. We'll get back to you with pricing and availability as soon as possible.
Do you have active discount codes or promotions?
Yes! Check our website homepage or sign up for our newsletter to get the latest deals and exclusive discount codes. You can also follow us on social media to stay updated on promotions. 🏁
How can I contact customer service?
If you have any questions, feel free to reach out to us at info@shopfullthrottle.com - we typically reply within 24 hours. We're happy to help! 😊